To find answers to commonly asked questions, please look through our frequently asked questions below.
“Have you received my plan submittal?”
The portal under the “Plan Submission” section of this webpage is the only means by which we receive healthcare emergency plans. If you have emailed your plan to one of our staff or have delivered a physical copy, it has not been received. You will receive an automated email when your submission is received by our system.
“When will my review be complete?”
The Division has 60 days from submittal to complete review of your healthcare plan. Review times will vary based upon current events and the plan itself. If it has been more than 60 days since you have submitted your plan, please contact our department.
“When will I receive my approval letter?”
Approval letters are distributed once a plan has passed review, and payment for plan review is received. It will be delivered via the email provided at plan submission.
“Can you provide a copy of one of my previous approval letters?”
It is the responsibility of each facility to maintain their own documentation. Limited documentation is maintained by the division, and facilities should do everything they can to locate previous letters before contacting the division.
”Can you provide a copy of one of my previous emergency plans?”
It is the responsibility of each facility to maintain their own documentation. Emergency plans are stored in our database at a conservative level. Facilities should do everything they can to locate previous plans before contacting the division. There is no guarantee that we will be able to retrieve your individual plan.