The Information and Technology Office is responsible for technical support of all hardware and software programs within the Department. The Office consists of 2.0 FTEs who provide support for over 150 different computers and seven servers. In addition, the Office provides support for applications, database management and query, Computer Aided Dispatch (CAD) mobile management, and electronic patient/fire reporting management.
The Department currently has several specialized applications that the Office supports including the electronic EMS and Fire reporting systems, Ambulance Billing software, Fire Personnel Management System (Fire Programs), and Telestaff scheduling server management. The Office provides nearly 24/7 software/hardware support to field operations. Both employees are paramedics. This gives them a unique insight into the IT needs of the department.