The Crisis Line is a 24-hour telephone crisis intervention and counseling service offered by trained volunteers under the supervision of the Crisis Center Staff. These volunteers have successfully completed a rigorous 60 hour training program followed by a 1-3 month probationary period. Phone counselors are always available to listen to problems and participate in their solution.
The Care Team is an emergency mobile outreach team composed of
experienced, carefully selected volunteers who respond to people in
crisis. The team is dispatched at the request of law enforcement, mental
health providers or concerned family and friends whenever face-to-face
contact is essential. Traumatic deaths, death notifications, suicidal
individuals or highly disturbed persons are the most common situations
where a Care Team response is indicated. During after-hour shifts, the
Care Team is also responsible for the Center and the supervision of
crisis line workers.
Mobile Response Team
The Mobile Response Team (MRT) is a 24 hour emergency mobile
outreach team composed of experienced staff members who respond to people of all ages that are in crisis. MRTs provide on-demand crisis intervention
services in any setting in which a behavioral health crisis is occurring, including
homes, schools, and emergency departments. The team is dispatched at the
request of law enforcement, school faculty, mental health providers, or
concerned family and friends whenever face-to-face contact is essential.
services are often needed for a person who is experiencing suicidal/homicidal
ideation, escalating behavioral concerns, acute mental health concerns, family
distress, self-harm, grief reactions, etc. Services include evaluation and
assessment, development of safety or crisis plans, providing or facilitating
stabilization services, supportive crisis counseling, education, development of
coping skills, and linkage to appropriate resources.
In order to compliment our phone and emergency outreach systems,
the Center offers appointment and walk-in counseling services during day
time hours (8:30 a.m.-5:00 p.m., Monday through Friday). This short
term counseling service allows continued contact for individuals in
crisis and attempts to offer prevention of further emotional distress to
individuals, couples and families using this service. These services
are staffed by graduate level practicum and intern students, adjunct
(unpaid) counselors who are often post master's level individuals
seeking experience toward licensure in a mental health area and the
clinical staff of the center. To make an appointment, call the Crisis
Line (264-6789) or Business Line (264-6785) anytime.
Community Trauma Response
In recent years, our community has experienced numerous traumatic
events (multiple homicides, industrial accidents, vehicular tragedies,
etc.) that have impacted entire segments of our population. In response,
the Alachua County Crisis Center has coordinated and/or participated in
community wide debriefings, group crisis counseling sessions, and
First activated in 1990 after the student murders, "Rumor Control"
has consistently offered a 24 hour/day number to anyone seeking
information or assistance during times of community trauma. Over the
years, Rumor Control has been activated for wildfires, storm threats,
toxic spills, September 11th, and miscellaneous threatening rumors
encountered by our schools or community. The Center's Rumor Control is
available 24 hrs/day to respond to concerns arising from any type of
actual or potential tragedy or disaster that might impact our Community.
During Hurricane Season 2004, 45,000 calls were received from concerned
and distressed citizens. At peak times, Crisis line counselors handled
over 500 calls per hour.
Working with other local organizations and agencies (law enforcement,
Emergency Management, the Alachua County School Board, the University
of Florida, etc.) the Center's Rumor Control is able to convey up to
date information and resources pertinent to citizens impacted by
community traumas as well as immediate crisis intervention services. In
the event of a declared local emergency, or at the discretion of the
County Manager, 311 will be activated as an easy to remember pathway to
the Rumor Control hotline. Citizens will be able to dial 311 to get up
to the minute reports, updates, give damage reports, and seek assistance
for non-life threatening requests.
Survivors of Suicide
The Crisis Center has responded to a growing need for service
to "Survivors of Suicide," those individuals who have been impacted by
the suicide death of a loved-one. Services include a monthly "SOS"
group, and individual counseling.
The Survivors of Suicide Support Group meets the second Wednesday of
each month from 7:15 - 9:15 p.m. at the Alachua County Crisis Center.
Services are delivered by professional staff, volunteers and a number of
survivors. All persons who have been touched by suicide are invited to
attend support group meetings as little or as often as they wish. If you
are interested in joining the group or for further information, please
call Janet Greene, Training Coordinator, at 352-264-6782. Additional
information about the group can be obtained on the Survivors of Suicide
section of this web site.
The Center's commitment to the community extends beyond its direct
service to individuals in need. Each year the Center also conducts
workshops, lectures, consultation and other educational programs to
churches, schools, hospitals, businesses and civic organizations. This
service includes interviews for term papers, presentations to
professional groups, as well as frequent interviews in the news media to
disseminate information to the public. Presentations can be arranged by
calling our business line at 264-6785.
National Suicide Hotlines:
Since 2002, the Center has been involved in two national suicide
hotlines that allow individuals anywhere in the United States to call
1-800 numbers and be connected with the nearest certified crisis
intervention center. Residents of Alachua County and our neighboring
counties are able to access our suicide intervention services through
these toll-free numbers.