The Revenue and Collections Branch is responsible for the administration of the Department fee schedule. The Branch consists of 5.0 FTEs who record, bill and collect the largest non-tax, fee-based revenue source for Alachua County. This consists of user fees related to rescue and transport services. The annual Revenue Collection and Bad Debt Study performed by the Clerk of the Circuit Court—Internal Auditor determined the following: "...the estimated bad debt expense rate equals 23.21 for fiscal year 2010 activity which is just slightly less than the 2009 activity rate of 24.3%. I believe the 2010 activity rate of 23.21% is a reasonable estimate for fiscal year 2011 adjustment." The collection rate remains above industry standard (60%) at a rate of approximately 76%. This can be attributed to the efforts of the Branch and also the efforts of the EMS crews who provide the core billing information from the patients. Technology has improved most processes for the Revenue and Collections Branch. The days of hand written Emergency Medical Services Reports are behind us and we now enjoy electronic transmission of reports. This allows for the upload of critical data into the billing system rather than keying it in from a hand written field report.